Be part of the next 80 years of volunteering at Citizens Advice County Durham!

Citizens Advice

15th August 2019

Citizens Advice County Durham wants you to be part of the next 80 years of our history by volunteering with us! We pride ourselves on providing free confidential and impartial advice to support everyone in the County Durham area. We provide clients with information and advice on a wide verity of different problems such as debt, housing, benefit and employment issue topics. Our service is over 60% volunteer led and couldn’t be delivered without the support and commitment of our hard working and passionate volunteers!

Volunteers at Citizens Advice help us in roles such as giving our clients information and advice and keeping the service running smoothly. The hard work they put in to their volunteering roles contributes to supporting the local community as well as campaigning for changes in legislation nationally!

In order to support our volunteers to provide the best service possible we provide, a wide range of training and development opportunities, expenses paid and a “no one day the same” experience!

Don’t just take our word for it …

Here are some of our volunteer testimonials.

Alison Luke has been a volunteer adviser at Peterlee for 1-year

“I volunteer at Peterlee Citizens Advice as I once used the service and found it so useful I decided I would like to become an adviser so I could help others.  I currently work part time so I fit it in around that and the adviser training has given me knowledge and skills in areas I would never have thought.  I’ve really enjoyed it.  The one thing I enjoy most is seeing the relief on the clients faces when they receive the help they need.  I feel like I’m really making a difference and it’s so rewarding.”




Liz Mashedar has been a Volunteer Advisor for 8 years

“I volunteer at Peterlee Citizens Advice because after my retirement I wanted to keep mentally active and use my skills to help people and make a useful contribution to the local community.  The one thing I enjoy the most would is being as part of a friendly team, working together to help people solve their problems and empowering people to act”




Andrew Nelmes has been a Volunteer Administrator for 2 years

“I volunteer at Citizens Advice Peterlee because when I was at university, my careers adviser suggested it was a good opportunity to gain work experience in a busy office.  The thing I enjoy the most is having my friends and family recognise the confidence I now have.  I think I have really come out of my shell here and have found my strengths.  I’ve gained a wide range of admin experience and have broadened my horizons for future employment”

Volunteers at Citizens Advice come from a range of backgrounds and ages to contribute their time and skills to help deliver this important service. We have 10 offices spread across the county in Durham, Chester-le-Street, Peterlee, Seaham, Bishop Auckland, Barnard Castle, Stanley, Consett, Spennymoor and Newton Aycliffe. The benefits are many and our volunteers increase skills and confidence while meeting new people and making a positive difference to people’s lives.

Our volunteers contribute their time and energy to make a huge difference to people’s lives and help keep our vital service running. If you’d like to help people in your community, and can spare a few hours a week, we’d love to hear from you. We currently are seeking to recruit volunteers in all of our offices!

If you’re interested in finding out more about volunteering with Citizens Advice County Durham contact the Volunteer recruitment department via email at: or via telephone on 0191 372 6749

For more information about the types of roles we offer visit