Store Update 13th April 2021

Following the change in restrictions for all retail shops and hair & beauty salons from 12th April, we’re delighted to welcome shoppers back to the Castle Dene Shopping Centre.

All our retailers are now open, though some have made adaptations to their opening times and days.

Please take a look at retailers’ social media channels and websites for news on individual store opening times and days as these may vary. Details of what precautions are being made to keep shoppers safe are also available to review on retailers’ websites.

Safe social distancing is still very important at this time and so we ask that visitors leave each other plenty of space. Please try to avoid stopping in groups where possible as this may increase congestion in the common areas and increases the risk of close contact for vulnerable people.

Please take note of signage at the shopping centre and in retailers’ stores for other instructions to help keep everyone safe as they shop. 

Customer’s Frequently Asked Questions

We’ve collated our customer’s frequently asked questions about the re-opening of the centre. Check out this link to find the answers to your questions.

Castledene_Q&A’S final

Benefits and Money

We are also working closely with colleagues at Business Durham and Visit County Durham to actively promote and help you access the support available.  Up to date advice for business can be found at and at .  As events are changing rapidly, this information is updated regularly.

Please contact us if we can help guide your business through this challenging period on 03000 261261 or email

Businesses and Employers

For all the latest information on help, advice and support available to businesses and employers click here. This is kept up to date daily by Durham County Council in line with government guidance.

Travel Information

Do not travel unless it is absolutely essential – Stay at Home, Protect The NHS and Save Lives. If your travel is essential you can click here for the latest time tables.

Bin Collections and Recycling

Your council’s bin collection crews are working hard to ensure your bins are collected. However, there may be changes to your collection service. Click here for updates


Whether you’re looking for emergency support or to make a donation, you can find all the information

Mental Health

The Coronavirus outbreak (COVID-19) has taken a lot of us by surprise. Some people have described it as an episode of Black Mirror that they want to turn off, while others have said that they feel like the entire world is upside down.

One thing that we have seen all over the world is that kindness is prevailing in uncertain times. People are coming together to sing on balconies, others are setting up groups to offer support to the elderly or vulnerable – like collecting groceries or calling them for a chat. We have heard stories of people having virtual movie nights and creating choreographed dances over video chat to share with the world. for a list of Random Acts of Kindness ideas during the coronavirus and help keep people smiling.

Family and children (keeping them busy)

We’re all spending a lot more time at home at the moment which means we’re having to come up with new ways to keep the kids entertained.

While most schools are sending out work and we’re inundated with lists of home education apps, there have never been more resources on hand to keep our children learning.

Carol Vorderman is offering free maths lessons, David Walliams has released 30 free audio stories and Joe Wicks has become the nation’s PE teacher with his daily YouTube fitness class – for those that have stuck at it anyway.

But there’s so much more that kids can benefit from too. From arts and crafts to nature trails and a whole load of Easter fun, there are all sorts of ideas to keep kids of all ages entertained.

Some of the ideas have been shared on the popular Family Lockdown Tips & Ideas Facebook page, which has proved massively popular since launching just a few weeks ago.

Set up by mum Claire Balkind, it has already amassed more than a million members and is growing by the day.

Older People

Age UK has had to adapt services to comply with government advice and to ensure clients, staff and volunteers stay safe. Find out about your local

Domestic Abuse Information

At home shouldn’t mean at risk. If you or someone you know is suffering from #DomesticAbuse, isolation rules do not apply.

Police response & support services remain available.

Find support at  or call 999 if you are in immediate danger. #YouAreNotAlone